Privacy Policy

This privacy policy explains how LucidQuery, SAS. collects and processes your personal data through your use of our website, APIs, and services, including any data you provide when you sign up, use our AI tools, or contact us.

Please read it alongside any other notice we may provide on specific occasions, so you are fully aware of how and why we use your data.

We may collect, use, store, and transfer different kinds of personal data about you:

• Identity Data: first name, last name, username, or similar identifier.
• Contact Data: email address and, where provided, telephone number.
• Technical Data: IP address, login data, browser type and version, time zone, operating system, and platform.
• Usage Data: information about how you use our website and services.
• Marketing Data: your preferences for receiving marketing and your communication choices.

We do not collect any special categories of personal data (such as race, religious beliefs, sexual orientation, political opinions, or health, genetic, and biometric data).

We will only use your personal data when the law allows us to, most commonly:

• To perform the contract we are about to enter into, or have entered into, with you.
• Where it is necessary for our legitimate interests and your rights do not override them.
• Where we need to comply with a legal or regulatory obligation.

Purposes

• To register you as a new customer.
• To process and deliver our services.
• To manage our relationship with you.
• To improve our website, services, and customer relationships.
• To make relevant suggestions and recommendations to you.

We generally do not rely on consent as a basis for processing, other than for sending direct marketing by email. You can withdraw consent to marketing at any time by contacting us.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, or accessed without authorization. We limit access to those who have a business need to know, and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected data breach and will notify you and any applicable regulator where legally required.

Our website uses cookies to distinguish you from other users. This helps us provide a good experience and improve the site. A cookie is a small file of letters and numbers stored on your browser or device.

You can set your browser to refuse some or all cookies, or to alert you when sites set them. If you disable cookies, some parts of the site may not function properly.

We may use third-party services for analytics, payment processing (Stripe), email delivery, and hosting. These providers have their own privacy policies governing how they use information.

We require all third parties to respect the security of your personal data and to process it only on our instructions, for specified purposes, and in accordance with the law.

Under certain circumstances, you have rights under data-protection laws:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing.
• Request transfer of your personal data.
• Withdraw consent at any time.

To exercise any of these rights, please contact us.

We may update this privacy policy from time to time. We will post the new policy on this page and update the “last updated” date. Changes are effective when posted, so please review this page periodically.

If you have any questions about this policy or our privacy practices, please contact us. If you have a complaint, you also have the right to contact the data-protection authority in your country of residence.